Now showing items 4724-4743 of 6057

    • Servant leadership, span of control and outcomes in a municipality context 

      Thompson, Geir; Buch, Robert; Glasø, Lars (Journal article; Peer reviewed, 2019)
      The purpose of the current study was to investigate the moderating role of span of supervision in the association between servant leadership and multiple outcomes such as job satisfaction and follower performance in a ...
    • Service design : the cure for consumers' time scarcity 

      Storheill, Thomas; Hadan, Angela Cosmina (Master thesis, 2013-02-19)
      This paper investigates whether using design methodology in service innovation can increase adoption likelihood of the service, by helping consumers acquire additional time. The paper identifies three design characteristics ...
    • Service Innovation and Value Creation in Local Journalism During Times of Crisis 

      Olsen, Ragnhild Kristine; Furseth, Peder Inge (Peer reviewed; Journal article, 2023)
      Journalism innovation, according to service innovation theory, is about providing new journalistic services that create value for audiences, society, and the news organisation itself. This study explores how local news ...
    • Service innovation, renewal, and adoption/rejection in dynamic global contexts 

      Martin, Drew; Gustafsson, Anders; Choi, Sunmee (Journal article; Peer reviewed, 2016)
      This Journal of Business Research special section includes 7 articles selected from papers presented during the 2014 Global Marketing Conference held July 15-18, 2014. The Conference’s theme was “Bridging Asia and the ...
    • Service Innovation: A New Conceptualization and Path Forward 

      Gustafsson, Anders; Snyder, Hannah; Witell, Lars (Journal article; Peer reviewed, 2020)
      Service innovations challenge existing offerings and business models, shape existing markets, and create new ones. Over the last decade, service research has shown increasing interest in the concept of innovation and should ...
    • Service recovery via social media 

      Larsen, Kristina Ågotnes; Jacobsen, Connie (Master thesis, 2018)
      Problem Service failure recovery has been researched for several years, with research on social media starting to surface. However, surprisingly little attention has been paid to a significantly larger group than ...
    • Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach 

      Ostrom, Amy; Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)
      Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of ...
    • Service Research Priorities: Designing Sustainable Service Ecosystems 

      Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Ostrom, Amy; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet (Journal article; Peer reviewed, 2021)
      This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a ...
    • Service strategy’s effect on firm performance: A meta-analysis of the servitization literature 

      Faramarzi, Ashkan; Worm, Stefan; Ulaga, Wolfgang (Peer reviewed; Journal article, 2023)
      The servitization literature has evolved into a rich field of academic inquiry that today calls for a consolidation of extant knowledge and opens new opportunities for meta-analytic reviews. The present research provides ...
    • Serviceinnovasjon - nye perspektiver og anvendelser 

      Furseth, Peder Inge (Journal article; Peer reviewed, 2008)
      Når de fleste forbrukere og bedriftsledere tenker på innovasjon, er det ofte elegante og brukervennlige fysiske produkter som Apples iPhone eller iPod de først tenker på. Disse produktene er både effektive og nyttige og ...
    • Servicemøter i butikk: fra ‘mye vil ha mer’ til strategisk regi for økt lønnsomhet 

      Fredriksen, Jan Ivar (Journal article; Peer reviewed, 2015)
      Artikkelen tar utgangspunkt i produktivitet og servicekvalitet. Produktivitet har tradisjonelt hovedfokus på å få mest mulig ut av knappe ressurser, mens servicekvalitet ofte benyttes som verktøy og begrepsapparat i måling ...
    • Set your mind on it: The mediating role of mindset in the relationship between a learning-from-error climate and work-related flow 

      Caniëls, Marjolein C.J.; Adamska, Katarzyna; van Oortmerssen, Lise A.; van Assen, Marcel F. (Journal article; Peer reviewed, 2021)
      This study aims to investigate whether and how a learning-from-error climate is associated with work-related flow experiences by employees. Drawing on the tenets of Job Demands-Resources theory, we propose that this ...
    • Setting the Bar: The Influence of Women's Conspicuous Display on Men's Affiliative Behavior 

      Sundie, Jill M.; Pandelaere, Mario; Lens, Inge; Warlop, Luk (Journal article; Peer reviewed, 2019)
      Four studies provide evidence for a process by which a woman’s conspicuous consumption can serve as a deterrent to affiliative behaviors by materialistic men, via heightened perceptions of the woman’s financial standards ...
    • Sex and Culture Differences in Cultural Intelligence: A Study Comparing Saudi Arabians and Egyptians 

      Ziada, Khaled Elsayed; van der Linden, Dimitri; Dutton, Edward; Almalki, Nabil Sharaf; Bakhiet, Salaheldin Farah Attallah; Ihsan, Zohra; Furnham, Adrian; Essa, Yossry Ahmed Sayed; Alqafari, Shehana Mohammed; Alsahli, Daghaim Saud; Aljbr, Abdulrahman Saad Rashd (Peer reviewed; Journal article, 2021)
      Cultural Intelligence (CI) refers to the motivation and ability to understand and deal with cultural differences. As such, it is assumed to play a role in the effectiveness of social contact and communication between people ...
    • Sex and national differences in internet addiction in Egypt and Saudi Arabia 

      Bakhiet, Salaheldin Fararh; Ziada, Khaled Elsayed; Abdelrasheed, Nasser Siad Gomaa; Dutton, Edward; Madison, Guy; Almalki, Nabil Sharaf; Ihsan, Zohra; Furnham, Adrian; Essa, Yossry Ahmed Sayed (Peer reviewed; Journal article, 2023)
      Background: Understanding individual differences in psychology, and how they relate to specific addictions, may allow society to better identify those at most risk and even enact policies to ameliorate them. Internet ...
    • Sex Difference in Estimated Intelligence and Estimated Emotional Intelligence and IQ Scores 

      Furnham, Adrian; Robinson, Charlotte (Peer reviewed; Journal article, 2022)
      In five different online studies of community samples, participants (N > 2,200) estimated their IQ and EQ on a single scale and completed three different, short, untimed intelligence tests. In all studies, women estimated ...
    • Sex differences in budgetary preferences among Flemish local politicians 

      Slegten, Caroline; Geys, Benny; Heyndels, Bruno (Journal article; Peer reviewed, 2018)
      Policy preferences have been shown to differ by sex within the electorate and among public officials. We explore whether—in a context of budgetary restraints—sex differences in budgetary preferences prevail among council ...
    • Sex differences in personality scores on six scales: Many significant, but mostly small, differences 

      Furnham, Adrian; Treglown, Luke (Journal article; Peer reviewed, 2021)
      This study examined sex differences in domain and facet scores from six personality tests in various large adult samples. The aim was to document differences in large adult groups which might contribute new data to this ...
    • Sex Does Not Sell: Effects of Sexual Advertising Parameters on Women Viewers’ Implicit and Explicit Recall of Ads and Brands 

      Lawrence, Helena; Furnham, Adrian; McClelland, Alastair (Peer reviewed; Journal article, 2021)
      This study investigated implicit and explicit memory effects of sexual and non-sexual advertisements embedded in either a sexual or non-sexual program among women viewers. We predicted that sexual appeals would facilitate ...
    • Sex Does Not Sell: The Effect of Sexual Content on Advertisement Effectiveness and Interference with Memory for Program Information 

      Ciuvat, Roberta-Maria; Furnham, Adrian; McClelland, Alastair (Peer reviewed; Journal article, 2022)
      Does increasing the sexual content of advertisements lead, though memory processes, to greater sales? By employing a between-participants design, we aimed to explore how sexual advertising affects explicit and implicit ...