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The communication process between a project owner and a project manager: a multiple case study of three projects in the construction industry

Myrberg, Madelene Erlandsen
Master thesis
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URI
https://hdl.handle.net/11250/2687674
Date
2020
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  • Master of Science [963]
Abstract
Purpose - The purpose of this thesis is to investigate potential communication

challenges that might occur between a project owner and a project manager during

a construction project. As well as how the communication process between a project

owner and a project manager is shaped by governance structure, support, control,

and trust.

Design/methodology/approach - Multiple case study of three projects within one

project-driven organization in the construction industry. Empirical data was

collected using an in-depth semi-structured interview with 14 informants.

Findings - Findings from this study have found that there are few potential

communication challenges between a project owner and project managers from the

same base organization. However, there was some potential communication

challenges such as time restriction, distance, and information asymmetry that had

an affect on their relationship. Furthermore, the governance mechanisms;

governance structure, support, control, and trust was found to have an effect on the

project owner and project managers relationship and how their communication

process is shaped in their construction projects.

Research limitations/implications – Future research should extend this study to

look for more communication challenges between a project owner and project

manager with the use of a larger sample. Moreover, similar and other governance

mechanisms should be considered in order to see how they shape the

communication process.

Practical implications – The findings from this study can provide with insight in

how a project owner and project manager can reduce potential communication

challenges. The factors governance structure, support, control, and trust should be

considered as important factors to build or reinforce a better communication process

in the projects.

Originality – This research is one of the few that look into the potential

communication challenges between a project owner and project manager, but also

contributes to increasing existing research of how governance structure, support,

control, and trust affects a project owner and project managers relationship.

Keywords - project owner, project manager, communication challenges,

communication process, governance structure, support, control, trust.
Description
Masteroppgave(MSc) in Master of Science in Business, Leadership and Change - Handelshøyskolen BI, 2020
Publisher
Handelshøyskolen BI

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