|dc.description.abstract||Purpose - The purpose of this thesis is to investigate potential communication
challenges that might occur between a project owner and a project manager during
a construction project. As well as how the communication process between a project
owner and a project manager is shaped by governance structure, support, control,
Design/methodology/approach - Multiple case study of three projects within one
project-driven organization in the construction industry. Empirical data was
collected using an in-depth semi-structured interview with 14 informants.
Findings - Findings from this study have found that there are few potential
communication challenges between a project owner and project managers from the
same base organization. However, there was some potential communication
challenges such as time restriction, distance, and information asymmetry that had
an affect on their relationship. Furthermore, the governance mechanisms;
governance structure, support, control, and trust was found to have an effect on the
project owner and project managers relationship and how their communication
process is shaped in their construction projects.
Research limitations/implications – Future research should extend this study to
look for more communication challenges between a project owner and project
manager with the use of a larger sample. Moreover, similar and other governance
mechanisms should be considered in order to see how they shape the
Practical implications – The findings from this study can provide with insight in
how a project owner and project manager can reduce potential communication
challenges. The factors governance structure, support, control, and trust should be
considered as important factors to build or reinforce a better communication process
in the projects.
Originality – This research is one of the few that look into the potential
communication challenges between a project owner and project manager, but also
contributes to increasing existing research of how governance structure, support,
control, and trust affects a project owner and project managers relationship.
Keywords - project owner, project manager, communication challenges,
communication process, governance structure, support, control, trust.||en_US