Optimization of icenet's call centre performance using queuing theory approach
dc.contributor.author | Santhanam, Prakash | |
dc.date.accessioned | 2018-02-15T09:47:18Z | |
dc.date.available | 2018-02-15T09:47:18Z | |
dc.date.issued | 2017 | |
dc.identifier.uri | http://hdl.handle.net/11250/2484942 | |
dc.description | Masteroppgave(MSc) in Master of Science in Business, Logistics, operations and supply chain management - Handelshøyskolen BI, 2017 | nb_NO |
dc.language.iso | eng | nb_NO |
dc.publisher | BI Norwegian Business School | nb_NO |
dc.subject | logistics supply | nb_NO |
dc.subject | chain management | nb_NO |
dc.subject | logistikk | nb_NO |
dc.subject | forsyningskjeder | nb_NO |
dc.subject | ledelse | nb_NO |
dc.title | Optimization of icenet's call centre performance using queuing theory approach | nb_NO |
dc.type | Master thesis | nb_NO |
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Master of Science [1622]