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Optimization of icenet's call centre performance using queuing theory approach

Santhanam, Prakash
Master thesis
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1760471.pdf (2.305Mb)
Calculations for interarrival times and service times.xlsx (15.11Kb)
Dataset - call arrivals and service times (1).xlsx (2.687Mb)
Master thesis -preliminary Prakash Santhanam updated23.pdf (1.568Mb)
URI
http://hdl.handle.net/11250/2484942
Date
2017
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  • Master of Science [1554]
Description
Masteroppgave(MSc) in Master of Science in Business, Logistics, operations and supply chain management - Handelshøyskolen BI, 2017
Publisher
BI Norwegian Business School

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