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dc.contributor.authorKvålshaugen, Ragnhild
dc.contributor.authorHydle, Katja Maria
dc.contributor.authorBrehmer, Per Olof
dc.date.accessioned2015-09-08T09:35:28Z
dc.date.accessioned2015-09-16T12:51:02Z
dc.date.available2015-09-08T09:35:28Z
dc.date.available2015-09-16T12:51:02Z
dc.date.issued2015
dc.identifier.citationJournal of Professions and Organization 2015, 2(2):148-167nb_NO
dc.identifier.issn2051-8811
dc.identifier.issn2051-8803
dc.identifier.urihttp://hdl.handle.net/11250/300288
dc.descriptionThis is the accepted, refereed and final manuscript to the articlenb_NO
dc.description.abstractThis study examines the relationship between service provision and innovation in international professional service firms (IPSFs). Through an extended study in one IPSF, we find that innovation stems from the provision of services in the past and present. Different service provisions offer different learning opportunities which influence the modification, renewal, and creation of service concepts,service processes, technologies, and relationships. In order to take advantage of the learning opportunities, certain operational and dynamics capabilities are identified as important. With regard to operational capabilities, understanding customer needs, internal learning, formalization, external and relational learning, integration, and commercialization are identified as important capabilities. Further, two dynamic capabilities driving innovation are identified: learning and knowledge accumulation and scaling and expanding the service portfolio. The learning and knowledge accumulation apability is grounded in the efficient provision of standardized-provided services. By providing these services, insights into customer’s needs are gained, specialized expertise is developed, and reputation and legitimacy for solving novel and complex problems increase. The scaling and expanding capability enables the IPSF to develop customized–co-produced services into standardized-provided services over time with global outreach. Our study shows that careful management of the service portfolio is of utmost strategic importance for the sustainable competitive advantage of IPSFsnb_NO
dc.language.isoengnb_NO
dc.publisherOxford University Pressnb_NO
dc.titleInnovative Capabilities in International Professional Service Firms: Enabling Trade-Offs between Past, Present and Future Service Provisionnb_NO
dc.typeJournal articlenb_NO
dc.typePeer reviewednb_NO
dc.date.updated2015-09-08T09:35:28Z
dc.source.journalJournal of Professions and Organizationnb_NO
dc.identifier.doi10.1093/jpo/jov005
dc.identifier.cristin1241223
dc.description.localcode0, Forfatterversjonnb_NO


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