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How can organizations successfully implement digital transformation with the use of change management?

Eltervå, Solveig Stokka; Ellingsen, Marie
Bachelor thesis
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https://hdl.handle.net/11250/2788668
Date
2021
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Abstract
External forces like Industry 4.0 and the emergence of Covid-19 have put pressure

on organizations to change. As organizations try to prepare and adapt to these

forces, they look to implement changes that include modernization and advanced

technology (Irvine, 2020). Through the pandemic, it is clear that some

organizations have managed to successfully adapt to these changes, while some

have experienced failure. This raises the question; what are the key factors of

succeeding with digital transformation? While there are countless strategies and

theoretical frameworks on approaching change, it is surprising to see that 70% of

all digital transformations fail to achieve their intention (Forth et al., 2020).

Change management is a term that has increased relevance in the last decade.

Change management is a framework that focuses on the people’s and employees’

side of change (Jägare et al., 2019). This opens up a new dimension to digital

transformation and makes it more complex. Putting human perspective at the core

of the change process, brings new opportunities as well as challenges. Providing

personalized experiences and individual communication has been revolutionary

for many organizations. However, it can bring challenges such as resistance to

change and the need for further resources and capabilities.

“Change never starts, because it never stops”

(Weick & Quinn, 1999)

Based on the theoretical framework and insights from qualitative research

methods, a new model presents digital transformation as a continuous and

complex process. The model puts human perspectives at the core, and

recommends the four phases; prepare for change, craft a flexible plan for change,

implementation process and analysis and review. Throughout changes,

organizations must prioritize individuals as the most significant aspect in change

management. Covid-19 reminded us that it is impossible to foresee what the

future holds. Thus, having a continuous change process that “never stops”, is

essential for an organization to survive and keep a competitive advantage.
Description
Bacheloroppgave i International Management fra Handelshøyskolen BI, 2021
Publisher
Handelshøyskolen BI

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