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Agility, Empowerment, and Innovative Work Behaviors

Grassmayr, Michael
Master thesis
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2606850.pdf (2.138Mb)
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https://hdl.handle.net/11250/2687949
Utgivelsesdato
2020
Metadata
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Samlinger
  • Master of Science [963]
Sammendrag
Digital market disruption, changing consumer preferences, and the current COVID-

19 crisis require organizations to transform their business models and offerings.

Especially large corporations face challenges in creating highly creative and

innovative products and services. This case study analyzes the impact of an agile

organizational structure on employee empowerment and the innovative work

behavior in a large Scandinavian bank. The company transformed a strategic,

technical unit to be self-organized two years ago and experienced increased

efficiency and innovation as well as more playful and customer-centric solutions

since implementation. Agile work methods use prototypes, testing, and customer

feedback to ensure that the iterative innovation process creates valuable solutions

for customers. The workload and number of open projects need to be limited to

avoid adverse effects of high employee empowerment, especially burn out. Data

from ten qualitative interviews show that increased autonomy and decentralization

lead to higher levels of employee empowerment and innovative work behaviors.
Beskrivelse
Masteroppgave(MSc) in Master of Science in Business, Leadership and Change - Handelshøyskolen BI, 2020
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Handelshøyskolen BI

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