Role conflict and turnover intention among middle managers: Testing emotional exhaustion as mediator and perceived support as moderator
Master thesis

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Date
2020Metadata
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- Master of Science [1822]
Abstract
This study investigates the relationship of role conflict among middle managers on
emotional exhaustion and turnover intention and how perceived support moderates
this relationship. A sample of 115 was received, through a survey approach, from a
municipality in Norway. Research by Floyd and Lane (2000) states that middle
managers are more likely to experience role conflict due to the position between
pressure from above (leader) and from below (subordinates). This study
investigates how this has any relationship with emotional exhaustion and turnover
intention. Additionally, the moderation of perceived support in these relationships
is investigated. The results indicate that role conflict has a significant positive
correlation with middle managers' turnover intention. The mediation of emotional
exhaustion in the relationship between role conflict and turnover intention is also
supported. Unexpectedly, the moderation effect of perceived support is not
supported. Possible implications, limitations, and suggestions for future research
are discussed. This study contributes to middle managers' research, particularly in
the context of employees working in the public sector in Norway.
Key words: middle managers, role conflict, turnover intention, emotional
exhaustion, perceived support
Description
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2020