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Role conflict and turnover intention among middle managers: Testing emotional exhaustion as mediator and perceived support as moderator

Rossland, Maria Elisabeth; Alveid, Ada Alice Alveid
Master thesis
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URI
https://hdl.handle.net/11250/2687713
Date
2020
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  • Master of Science [963]
Abstract
This study investigates the relationship of role conflict among middle managers on

emotional exhaustion and turnover intention and how perceived support moderates

this relationship. A sample of 115 was received, through a survey approach, from a

municipality in Norway. Research by Floyd and Lane (2000) states that middle

managers are more likely to experience role conflict due to the position between

pressure from above (leader) and from below (subordinates). This study

investigates how this has any relationship with emotional exhaustion and turnover

intention. Additionally, the moderation of perceived support in these relationships

is investigated. The results indicate that role conflict has a significant positive

correlation with middle managers' turnover intention. The mediation of emotional

exhaustion in the relationship between role conflict and turnover intention is also

supported. Unexpectedly, the moderation effect of perceived support is not

supported. Possible implications, limitations, and suggestions for future research

are discussed. This study contributes to middle managers' research, particularly in

the context of employees working in the public sector in Norway.

Key words: middle managers, role conflict, turnover intention, emotional

exhaustion, perceived support
Description
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2020
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Handelshøyskolen BI

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