Digital Mindsets, Job Satisfaction and the Role of Intolerance of Uncertainty: A Conditional Approach

Abstract

The purpose of this study was to examine the relationship between digital mindset and job satisfaction. The study further propose a model that explores the potential mediating influence intolerance of uncertainty, as well as the moderating effects of gender, and level of autonomy, may have on the relationship between digital mindset and intolerance of uncertainty, and intolerance of uncertainty and job satisfaction, respectively. In order to explore the relationships, we applied data collected from a two-staged survey. A sample of 120 employees in a Norwegian retail company was obtained. Through a conditional process approach, the results from the data collection showed that the relationship between digital mindset and job satisfaction was non-significant. The results also showed that the mediating effect of intolerance of uncertainty on the relationship between digital mindset and job satisfaction was non-significant. Moreover, the results measuring the moderating effect of gender on digital mindset and intolerance of uncertainty was not significant, nor was the moderating effect of autonomy on job satisfaction and intolerance of uncertainty. Thus, none of the hypothesised relationship was supported in the present study. Further, results, limitations, and directions for future research are discussed. Keywords: Digital Mindsets, Job Satisfaction and Intolerance of Uncertainty