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"Smart" diplomacy? Knowledge management in planned turnover environments

Minora, Christopher James
Master thesis
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URI
http://hdl.handle.net/11250/2488899
Date
2017
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  • Master of Science [1117]
Abstract
Modern communication has ended much of traditional diplomacy. As national

leaders and analysts can connect directly with other foreign nations from inside

their own boundaries, embassies and consulates have taken on a new primary task

– export promotion and development of the home nation’s business interests

abroad. This leads to the question: if embassies are taking on business roles, are

they also being run like a business? Billions of tax dollars are spent on diplomatic

programs each year, and citizens deserve effective steering of that money. Those in

charge of these staggering budgets are often diplomats who are rotated to different

work posts throughout the global embassy system every few years. With only two

or three years per rotation, these diplomats receive extensive training and are

expected to hit the ground running in their new rotation. Local knowledge, however,

is vital to understanding how both business promotion and traditional diplomatic

and consular work should be accomplished within the new cultural environment.

With that in mind, this thesis will explore how embassies are managing the

knowledge that comes in and out of their doors. Do these new diplomats have the

benefit to learn from their predecessors? What systems are in place to avoid costly

relearning of local knowledge once a skilled diplomat moves to his or her next post?

Knowledge can be seen as both tacit and explicit, and both are vital to an

organization’s success. To get a full picture of the knowledge management

processes within foreign missions, this thesis will explore both.
Description
Masteroppgave(MSc) in Master of Science in Business, Strategy - Handelshøyskolen BI, 2017
Publisher
BI Norwegian Business School

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