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Designing the digital organization

Snow, Charles C.; Fjeldstad, Øystein D.; Langer, Arthur M.
Journal article, Peer reviewed
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URI
http://hdl.handle.net/11250/2485277
Date
2017
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  • Publikasjoner fra CRIStin - BI [633]
  • Scientific articles [1667]
Original version
Journal of Organization Design, 2017, 6(7), 1-13   https://doi.org/10.1186/s41469-017-0017-y
Abstract
Increasingly, organizations are assessing their opportunities, developing and delivering products and services, and interacting with customers and other stakeholders digitally. Mobile computing, social media, and big data are the drivers of the future workplace, and these and other digitally based technologies are having large economic and social impacts, including increased competition and collaboration, the disruption of many industries, and pressure being put on organizations to develop new capabilities and transform their cultures. In this article, we provide a conceptual framework for the design of effective digital organizations. Our framework is predicated on the current state of digitization across diverse sectors of the global economy. In the digital world, all activities and transactions leave digital marks, and all actors, things, and places can be reached and affected digitally. As a result, we can design for self-organization rather than using hierarchical mechanisms for control and coordination. Such designs require the strategic and cultural alignment of digital technologies within the organization and externally with stakeholders. We propose that “actor-oriented” principles are at the heart of designing digital organizations and that, if properly applied, can result in a workplace where organization members are highly engaged and productive.
Description
This is an Open Access journal available from Springer Open https://jorgdesign.springeropen.com/
Publisher
Springer Open
Journal
Journal of Organization Design

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