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Heart, Mind and Action: Investigating Resistance to Change

Amundsen, Tina-Irene Luggens; Boasson, Cecilie Staubo
Master thesis
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MSc0602016.pdf (1.231Mb)
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http://hdl.handle.net/11250/2444106
Utgivelsesdato
2016
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  • Master of Science [1117]
Sammendrag
Organizations are continually confronted with the need to implement

changes in order to compete, prosper and survive. Therefore, understanding what

makes a change implementation successful or not is crucial. This study

investigates the relationship between an individual’s internal inclination to resist

change and affective, behavior and cognitive resistance to change. We further

propose that this relationship is moderated by a relatively new concept, Perceived

Perspective Taking.

We distributed one web-based questionnaire to employees (n = 373) at a

large Scandinavian bank that had recently gone through a comprehensive office

move, which involved moving all employees into another building. The

employees also switched from designated working spaces, to open working spaces

with “first come, first serve” policy. Based on the valid responses obtained (n =

125), three hierarchical regression analyses were conducted. We found a direct

positive relationship from dispositional resistance to all three forms of resistance

to change. A moderating effect of perceived perspective taking was only found for

the relationship between dispositional resistance and cognitive resistance.

However, this effect was not sustained when controlling for trust and gender.

The results confirm Dispositional Resistance to Change as predictor of all

three dimensions of change, and thus also the view of resistance to change as a

tridimensional construct. Although no decisive effect was found from perceived

perspective taking, our research contributes to the exploration of a fairly new

concept in organizational research. In light of these findings we discuss theoretical

contributions, limitations, directions for future research and implication for

practice.
Beskrivelse
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2016
Utgiver
BI Norwegian Business School

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