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Perceived problems associated with the implementation of the balanced scorecard: evidence from Scandinavia

Madsen, Dag Øivind; Stenheim, Tonny
Journal article, Peer reviewed
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URI
http://hdl.handle.net/11250/195613
Date
2014
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  • Scientific articles [1334]
Original version
Problems and Perspectives in Management, 12(2014)1: 121-131  
Abstract
The balanced scorecard (BSC) is one of the most widely used and discussed management concepts in the world.

Although many BSC success stories have been cited in the practitioner-oriented literature and in the business media,

researchers have shown that the implementation of BSC can be a complicated process. There are many pitfalls and

dysfunctional consequences associated with the implementation and use of the BSC. Still, little research is conducted

on BSC implementation issues. This paper reports on a qualitative study of Scandinavian BSC users. Based on

interview data, the paper identifies four main problem areas associated with the implementation of the BSC concept:

conceptual, technical, social and political issues. These problematic issues are discussed with reference to the existing

BSC literature, and more generally, the literature on the implementation of management concepts in organizations.
Description
This is an Open Access journal available at businessperspectives.org
Publisher
Business Perspectives
Journal
Problems and Perspectives in Management

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