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dc.contributor.authorDe Witte, Kristof
dc.contributor.authorGeys, Benny
dc.date.accessioned2013-01-09T11:30:58Z
dc.date.available2013-01-09T11:30:58Z
dc.date.issued2013
dc.identifier.issn1872-6860 (e-utg)
dc.identifier.urihttp://hdl.handle.net/11250/93688
dc.descriptionThis is the authors’ final, accepted and refereed manuscript to the articleno_NO
dc.description.abstractIn both public administration and economics, efficiency is brought forward as an important criterion for evaluating administrative actions. Clearly, its value as an assessment principle depends on our ability to adequately measure efficiency. This article argues that citizen's coproduction in public services requires a careful reassessment of how we approach the measurement of productive efficiency in public service delivery. Theoretically, we illustrate that using observable outcomes (e.g., library circulation, school results, health outcomes, fires extinguished, crimes solved) as output indicators is inappropriate and leads to biased estimates of public service providers' productive efficiency. This bias arises because citizens co-determine final outputs, leaving them at least partly beyond the service providers' control. Empirically, we find supportive evidence of both the existence and importance of such `demand-induced' bias.no_NO
dc.language.isoengno_NO
dc.publisherElsevierno_NO
dc.subjectCitizen coproductionno_NO
dc.subjectPublic service provisionno_NO
dc.subjectTechnical efficiencyno_NO
dc.subjectLocal governmentno_NO
dc.subjectLibrariesno_NO
dc.titleCitizen coproduction and efficient public good provision: theory and evidence from local public librariesno_NO
dc.typeJournal articleno_NO
dc.typePeer reviewedno_NO
dc.source.pagenumber592-602no_NO
dc.source.volume224no_NO
dc.source.journalEuropean Journal of Operational Researchno_NO
dc.source.issue3no_NO
dc.identifier.doihttp://dx.doi.org/10.1016/j.ejor.2012.09.002


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