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Consumer insurance fraud/abuse as co-creation and co-responsibility: a new paradigm

Lesch, William C.; Brinkmann, Johannes
Journal article, Peer reviewed
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Brinkmann_Lesch_JBE_2011.pdf (236.8Kb)
URI
http://hdl.handle.net/11250/93484
Date
2011
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  • Scientific articles [1334]
Original version
http://dx.doi.org/ 10.1007/s10551-012-1226-5
Abstract
Insurance fraud and abuse—international concerns—are inherent in the proposition of insurance and prevalent in insurer-insured interactions. While the subject of considerable industry and regulatory attention, this little-researched area of consumer behavior and consumer ethics represents persistent social policy questions and problems at multiple levels. This paper addresses the issue by first defining insurance fraud and its origins in contract, as well as consumer- and insurer-management. The authors conclude by re-envisioning the problem as one of co-creation by the consumer-insured and insurer personnel, proposing a framework for its study and resolution.
Description
"The final publication is available at www.springerlink.com"
Publisher
Springer
Journal
Journal of Business Ethics

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