Browsing Handelshøyskolen BI by Author "Zhao, Luming"
Now showing items 1-1 of 1
-
Designing Emotions for Health Care Chatbots: Text-Based or Icon-Based Approach
Yu, Shubin; Zhao, Luming (Peer reviewed; Journal article, 2022)Health care chatbots, which are being widely adopted by providers, offer many benefits to users [1]. However, the limited communication capabilities of chatbots hinder their interactions with humans [2]. Therefore, text-based ...