Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications

dc.contributor.author	Gustafsson, Anders
dc.contributor.author	Caruelle, Delphine Sylvie Sophie
dc.contributor.author	Bowen, David
dc.date.accessioned	2024-08-29T13:25:54Z
dc.date.available	2024-08-29T13:25:54Z
dc.date.created	2024-04-19T12:59:36Z
dc.date.issued	2024
dc.identifier.issn	1757-5818
dc.identifier.uri	https://hdl.handle.net/11250/3149104
dc.description.abstract	The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX), and human experience (HX).	en_US
dc.language.iso	eng	en_US
dc.publisher	Emerald	en_US
dc.rights	Navngivelse-Ikkekommersiell 4.0 Internasjonal	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc/4.0/deed.no	*
dc.subject	Customer experience	en_US
dc.subject	employee experience	en_US
dc.subject	human experience	en_US
dc.subject	customer journey	en_US
dc.title	Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications	en_US
dc.title.alternative	Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications	en_US
dc.type	Peer reviewed	en_US
dc.type	Journal article	en_US
dc.description.version	acceptedVersion	en_US
dc.source.journal	Journal of Service Management (JOSM)	en_US
dc.identifier.cristin	2263053
cristin.ispublished	true
cristin.fulltext	postprint
cristin.qualitycode	1

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