Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications
Peer reviewed, Journal article
Accepted version
Permanent lenke
https://hdl.handle.net/11250/3149104Utgivelsesdato
2024Metadata
Vis full innførselSamlinger
Sammendrag
The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX), and human experience (HX).
Utgiver
EmeraldTidsskrift
Journal of Service Management (JOSM)
Med mindre annet er angitt, så er denne innførselen lisensiert som Navngivelse-Ikkekommersiell 4.0 Internasjonal
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