Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications
Peer reviewed, Journal article
Accepted version
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Date
2024Metadata
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Abstract
The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX), and human experience (HX).
Publisher
EmeraldJournal
Journal of Service Management (JOSM)
Except where otherwise noted, this item's license is described as Navngivelse-Ikkekommersiell 4.0 Internasjonal