dc.contributor.author | Gustafsson, Anders | |
dc.contributor.author | Caruelle, Delphine Sylvie Sophie | |
dc.contributor.author | Bowen, David | |
dc.date.accessioned | 2024-08-29T13:25:54Z | |
dc.date.available | 2024-08-29T13:25:54Z | |
dc.date.created | 2024-04-19T12:59:36Z | |
dc.date.issued | 2024 | |
dc.identifier.issn | 1757-5818 | |
dc.identifier.uri | https://hdl.handle.net/11250/3149104 | |
dc.description.abstract | The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX), and human experience (HX). | en_US |
dc.language.iso | eng | en_US |
dc.publisher | Emerald | en_US |
dc.rights | Navngivelse-Ikkekommersiell 4.0 Internasjonal | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/deed.no | * |
dc.subject | Customer experience | en_US |
dc.subject | employee experience | en_US |
dc.subject | human experience | en_US |
dc.subject | customer journey | en_US |
dc.title | Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications | en_US |
dc.title.alternative | Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications | en_US |
dc.type | Peer reviewed | en_US |
dc.type | Journal article | en_US |
dc.description.version | acceptedVersion | en_US |
dc.source.journal | Journal of Service Management (JOSM) | en_US |
dc.identifier.cristin | 2263053 | |
cristin.ispublished | true | |
cristin.fulltext | postprint | |
cristin.qualitycode | 1 | |