What positive impact does cultural diversity have on team outcomes? Ways of increasing its advantages. Systematic Literature Review.
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- Master of Science 
In a rapidly changing, unforeseeable and uncertain business environment (and not only in the business environment) not to lag and follow business processes are one of the essential tools for achieving success. One of the discussable topics is whether a culturally diversified workforce is useful or harmful for the organization. Using the right ways for operating culturally diversified teams can be a key for success in different industries, but it is not easily achievable and measurable. This systematic literature review was conducted in order to understand the positive impact of culturally diversified teams on the outcomes of the team and determine some factors that can increase these advantages. In this writing, systematic literature review was conducted based on PRISMA checklist and important articles were selected by using PRISMA flow. This study identified new framework of factors effecting culturally diversified teams’ outcomes (Figure 6). I have identified that creativity/innovation is one of the main advantages of culturally diversified teams and the outcome is generating various ideas. In this paper, framework shows the important variables, which have effect on multicultural teams’ outcomes – task complexity, team size, cultural intelligence, diversity climate perception, communication effectiveness and language fluency. Therefore, this master thesis will show that promoting diversity climate perception and cultural intelligence in the team and correct use of above mentioned aspects can strengthen the positive sides of multicultural teams.
Masteroppgave(MSc) in Master of Science in Business, Leadership and Change - Handelshøyskolen BI, 2022