| dc.description.abstract | Logistic service providers (LSP) are exposed to a competitive industry that is
constantly evolving. Customer requirements are becoming increasingly challenging
and require more of the companies in terms of efficiency and quality of products
and services. There is a great potential for innovative technology to help create
value for the LSPs so that they can keep up with this development and continue to
be competitive.
In this study, the authors intend to explore how implementation of innovative
technology can create value for logistic service providers, hence the research
question: "How does implementation of innovative technologies contribute to value
creation for LSPs?". To answer the research question, it was considered necessary
to conduct a comparative case study in which the authors conducted interviews with
a selection of LSPs in the Norwegian industry. In addition, this research considers
the barriers that are present for the implementation of such technology for the
various LSPs. To gain a better insight into these barriers, the following sub-question
has been asked: "What are the barriers to implementing innovative technologies in
the LSP sector?". To best answer the research question, an exploratory study has
been applied based on semi-structured interviews with a selection of logistic service
providers. In addition two experts in technological development from one of
Europe's largest independent research institutes have also been interviewed.
Furthermore, the theoretical background consists of relevant literature in the
industry for LSPs, as well as an insight into the current technology for this research.
The results are based on the findings from the interviewed LSPs and in addition,
the experts who have provided answers to both the main research question and the
sub-question.
The main conclusion for this research is that the implementation of innovative
technology can create value for the logistic service providers through what the
authors have revealed as three main fields, namely increased efficiency, improved
quality of service and sustainable operations. The barriers to the implementation of
innovative technology for LSPs are presented through a systematic overview that
is categorized using a PESTEL analysis | en_US |
