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Business relationships in humanitarian logistics : a case study of the WASH-kit network

Babic, Ena; Heie, Benedikte
Master thesis
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http://hdl.handle.net/11250/295550
Issue date
2015-08-07
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  • Master of Science [835]
Abstract
Purpose: The purpose of this thesis is to describe and explore how business

relationships impact humanitarian logistics. We will achieve this by looking at

general theories on humanitarian logistics and business relationships and applying

them to a particular international humanitarian assistance network. We wish to

explore the relationships between a facilitator (Norwegian Emergency

Preparedness System, NOREPS), a customer (Norwegian Church Aid, NCA) and

a supplier (Lunner Produkter, LUPRO) and find the key success factors and

drivers for business relationships and their exploitation for providing the best

possible product for humanitarian purposes.

Design/methodology/approach: We will use theory from humanitarian logistics

to highlight the challenges in the industry overall. We will then apply theory on

business relationships from the industrial networks approach, as well as new

product development and supply chain literature to develop a conceptual

framework. We will apply a qualitative approach with an exploratory design of a

case study, conducting a focus group and an interview analysis.

Subject: Business relationships in humanitarian logistics, with focus on a

particular network, namely the network of supplying WASH-kits to disaster areas.

Exploring the key success factors and drivers of business relationships.

Originality/value: The study contributes to increased awareness of the business

relationships that occur in humanitarian logistics. In particular we emphasize the

importance of exploiting business relationships as a valuable resource in order to

provide the best possible humanitarian products. We also highlight how actor

coordination challenges in the response phase are likely to be affected by business

relationships are utilized in the preparedness phase. As the thesis is written in

cooperation with NOREPS, the focus is on a particular network, namely the

network of supplying WASH-kits, rather than a general view.
Description
Masteroppgave(MSc) in Master of Science in Business, Economics - Handelshøyskolen BI, 2015

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