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Transferring trust between projects in inter-organisational relations – A case study in the Norwegian construction industry

Virgenes, Ulrik; Stenberg, Synne Trøen
Master thesis
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URI
https://hdl.handle.net/11250/2823736
Date
2021
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  • Master of Science [1530]
Abstract
Abstract

This thesis sets forth to provide a more nuanced and rich understanding of the trust

transfer concept. Based on secondary data and semi-structured interviews with 28

participants from a repeat collaboration (embedded single case study) in the

empirical context of the Norwegian construction industry, how trust transfer takes

place between projects in inter-organisational relations was explored. Applying an

abductive approach, the researchers constantly went ‘back and forth’ between

theory and continuing research, resulting in a study providing rich insights to the

trust transfer research stream.

New and interesting insights into especially three topics related to trust transfer

were attained: boundary spanning people’s characteristics, boundary spanning

groups enabling trust transfer, and a willingness to transfer perceptions of

trustworthiness. The chief insights derived from our study are threefold. First, the

shadow of the past and the shadow of the future are conditional for the transfer of

trust. Second, boundary spanning individuals and groups are enablers of trust

transfer. Their individual characteristics are acknowledged to enable the transfer,

and boundary spanning structures are regarded to further strengthen the transferring

effect of the boundary spanning people by posing as an arena for such. Third, all

‘parts’ of trust (perceived ability, benevolence, and integrity) are able to transfer

between projects both on the individual and organisational level, reinforced by a

willingness of individuals to transfer the assessments of trustworthiness.

Our research offers the scholarly field valuable, nuanced insights addressed through

theoretical implications, emphasising the concept of trust transfer and boundary

spanners’ effect on such. Additionally, a range of fruitful avenues for further

research is proposed in this regard. Practical implications include managers’

prospective utilisation of boundary spanning people by acknowledging the

individual, identified set of transfer enabling characteristics. Moreover, recognising

that by being both transparent and opaque, boundary spanning groups have the

capability to enable trust transfer.

Keywords: Trust, trust transfer, transference, inter-organisational relations,

project-based organisations
Description
Masteroppgave(MSc) in Master of Science in Business, Strategy - Handelshøyskolen BI, 2021
Publisher
Handelshøyskolen BI

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