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With a little help of my peers. The supportive role of online contacts for the unemployed

Fieseler, Christian; Meckel, Miriam; Müller, Severina
Journal article, Peer reviewed
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Permanent link
http://hdl.handle.net/11250/278800
Issue date
2014
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Original version
Computers in Human Behavior, 41(2014):164-176   10.1016/j.chb.2014.09.017
Abstract
Unemployment is an unfortunate reality, whose overcoming often depends on social support, among other

factors. Online social media, such as social network sites and communities, may offer an additional source

of such support for unemployed people. This paper posits that online social support plays an important role

in unemployed people’s ability to cope with unemployment and search for new employment. The paper

develops and tests a structural equation model of the influence of online-mediated, enabling and caring

social support on job search self-efficacy, which may foster the job search behaviour of unemployed persons.

In addition, we control for gender, age, user experience, and attitude towards the Internet. Based on

1,322 telephone interviews with unemployed individuals in Germany, we find that online social support

drives job search behaviour. Our results show that social support derived from new information and communication

technology counteracts the adverse effect of being unemployed to a certain degree. Enabling

support and caring support experienced through social media both lead to higher job search self-efficacy,

which, in turn, fosters job search behaviour. Furthermore, our model shows that these relationships differ

by gender, age, user experience, and attitude towards the Internet.
Description
This is the authors’ accepted, refereed manuscript to the article
Publisher
Elsevier
Journal
Computers in Human Behavior

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