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dc.contributor.authorGustafsson, Anders
dc.contributor.authorSnyder, Hannah
dc.contributor.authorWitell, Lars
dc.date.accessioned2021-06-28T10:57:28Z
dc.date.available2021-06-28T10:57:28Z
dc.date.created2020-03-03T16:41:04Z
dc.date.issued2020
dc.identifier.citationJournal of Service Research, 2020, 23(2), 111–115en_US
dc.identifier.issn1094-6705
dc.identifier.urihttps://hdl.handle.net/11250/2761600
dc.description.abstractService innovations challenge existing offerings and business models, shape existing markets, and create new ones. Over the last decade, service research has shown increasing interest in the concept of innovation and should by now have reached maturity and created a strong theoretical basis. However, there is no coherent theoretical framework that captures all the facets of service innovation, and to move service innovation research forward, we must revisit the key assumptions of what an innovation is. To enable this, the present article addresses three fundamental questions about service innovation: (1) What is it and what is it not? (2) What do we know and what do we not know? and (3) What do we need to know to advance service research? By doing so, this article offers an updated and comprehensive definition of service innovation and provides a research agenda to suggest a path forward.en_US
dc.language.isoengen_US
dc.publisherSageen_US
dc.subjectService innovationen_US
dc.subjectResearch agendaen_US
dc.subjectNew service developmenten_US
dc.subjectService design en_US
dc.titleService Innovation: A New Conceptualization and Path Forwarden_US
dc.typeJournal articleen_US
dc.typePeer revieweden_US
dc.description.versionacceptedVersionen_US
dc.source.pagenumber111-115en_US
dc.source.volume23en_US
dc.source.journalJournal of Service Researchen_US
dc.source.issue2en_US
dc.identifier.doihttps://doi.org/10.1177/1094670520908929
dc.identifier.cristin1799426
cristin.ispublishedtrue
cristin.fulltextpreprint
cristin.qualitycode2


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