Vis enkel innførsel

dc.contributor.authorSolnet, David
dc.contributor.authorSubramony, Mahesh
dc.contributor.authorGolubovskaya, Maria
dc.contributor.authorSnyder, Hannah
dc.contributor.authorGray, Whitney
dc.contributor.authorLiberman, Olga
dc.contributor.authorVerma, Rohit
dc.date.accessioned2021-06-15T11:23:22Z
dc.date.available2021-06-15T11:23:22Z
dc.date.created2020-07-16T11:30:48Z
dc.date.issued2020
dc.identifier.citationJournal of Service Management, 2020, Vol. 31 No. 5, pp. 939-952en_US
dc.identifier.issn1757-5818
dc.identifier.urihttps://hdl.handle.net/11250/2759534
dc.description.abstractPurpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance wellness behaviors and outcomes. Design/methodology/approach This paper builds upon classical and contemporary management theories to identify important gaps in knowledge about how employees and firms engage with wellness. Interactive psychology, emphasizing multidirectional interaction between person (employee) and situation (organization) wellness orientation, is introduced. Findings The paper develops a model that can be used to assess organizational wellness program effectiveness by emphasizing the interaction of employee and organizational wellness orientation. The model illustrates that wellness effectiveness relies equally on employee agency through an active wellness orientation matched with the organizational wellness orientation. Originality/value This paper questions the dominant approaches to assessing the effectiveness of workplace wellness initiatives, arguing for a more humanistic and agentic perspective rather than traditional organizationally centered fiscal measures.en_US
dc.language.isoengen_US
dc.publisherEmeralden_US
dc.titleEmployee wellness on the frontline: an interactional psychology perspectiveen_US
dc.typeJournal articleen_US
dc.typePeer revieweden_US
dc.description.versionacceptedVersionen_US
dc.source.pagenumber939-952en_US
dc.source.volume31en_US
dc.source.journalJournal of Service Management (JOSM)en_US
dc.source.issue5en_US
dc.identifier.doi10.1108/JOSM-12-2019-0377
dc.identifier.cristin1819569
cristin.ispublishedtrue
cristin.fulltextpostprint
cristin.qualitycode1


Tilhørende fil(er)

Thumbnail

Denne innførselen finnes i følgende samling(er)

Vis enkel innførsel