| dc.description.abstract | Telecommunications operators function in complex, multi-layered environments of
actors, who interdependently co-create value. This study examines telecommunications
operators’ efforts to diffuse 5G-technology through collaborative engagements
with market actors in other layers. By drawing on theoretical contributions
on the value creation of telecommunications services and network economics, we
build a conceptual model that reflects the layered market-structure and the unique
business ecosystems associated with networking services. Since telecommunication
operators enable communication among users, including businesses, user ecosystem
properties are a potential factor in the value creation of telecommunications
operators. We examine the effect of business ecosystem properties and other structural
factors on telecommunications operators’ engagements with complementary
actors, considering actors’ ecosystem-affiliation and value creation logic. The findings
indicate that the competitive behavior of telecommunications operators significantly
influences the collaborative initiatives within business ecosystems. The size
of the business ecosystem influences the choice of the engagement partner, whereas
time impacts the choice of the number of partners per collaboration. Our results
have implications for the management of telecommunications services and future
research on network service strategies.
Keywords: Telecommunications; Network services; Multi-layered Markets;
Technology Diffusion. | en_US |
