fostering high-quality relationships in inter-organizational projects: a case study of relational coordination in the Norwegian construction industry

Abstract

In response to the lack of research on coordination and collaboration within temporary inter-organizational projects, and the call to advance research on relational coordination, this thesis aims to explore how a collaborative interaction phase can foster high-quality relationships within inter-organizational projects. The research question is explored through an embedded single case study of an infrastructure project within the Norwegian construction industry. Findings demonstrate that the collaborative interaction phase function as an organizational structure that helps bridge differences between partnering organizations and support the development of high-quality relationships. The authors find that these relationships have been fostered by a well-executed collaborative interaction phase; in particular the combination of joint- and discipline sessions as well as the establishment of communication routines. Through relational coordination, project members have managed to maintain the good intentions that were developed during the collaborative interaction phase. Trust and leadership is identified as enabling factors for developing relational coordination within the project. In sum, this thesis provides insight into what ways a collaborative interaction phase contributes to the development of high-quality relationships, and how this can positively affect the collaboration and coordination of interdependent work in inter-organizational projects. Implications for theory and practice are discussed.