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Managerial action and behaviors that are supportive for knowledge sharing by employees

L'Orsa, Martine; Gylvik, Caroline Skadsem
Master thesis
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Åpne
1736037.pdf (2.303Mb)
3. Preliminary Thesis Report Print.pdf (1.683Mb)
Permanent lenke
http://hdl.handle.net/11250/2485844
Utgivelsesdato
2017
Metadata
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Samlinger
  • Master of Science [1116]
Sammendrag
With a changing global environment, there is an increased need for organizations

to be able to efficiently and effectively share and use knowledge resources that

exists within the firm, to achieve and sustain a competitive advantage.

Digitalization is no longer a matter of choice, but rather a necessity for success.

How to manage and facilitate knowledge sharing in organizations is becoming

increasingly important to achieve organizational goals.

In our study we look at knowledge sharing, and what actions and behaviors

managers can engage in to facilitate for knowledge sharing, such as encouraging

willingness to share (e.g. voluntarism, openness to experience and innovation),

leadership commitment (e.g. leaders’ actions as symbols and rewarding of desired

behavior) and trust (e.g. leader facilitating both explicit and tacit knowledge,

creating trusting environment and acting as a role model).

This research was conducted using a qualitative approach. Our sample consists of

12 in depth semi- structured interviews, with 12 respondents from the technology

department of Telia Norway, more specifically employees from the two divisions;

Telia Next and Product and IT.

Despite a seemingly different nature in the two departments, we found support for

the majority of our propositions in both departments, though some of the findings

were inconclusive or not supported in Product and IT.

From our study, we have found that the manager’s ability to create willingness to

share, trust and being committed to knowledge sharing indeed increases the

employees perceived support for knowledge sharing. We see that certain actions

and behaviors are important for the manager to engage in, such as what type of

leadership role they engage in, creating willingness to share, fostering good

interpersonal relationships, establishing trust, being a role model, being

innovative, openness to new ways of working and being committed to

demonstrating and implementing knowledge sharing efforts.
Beskrivelse
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2017
Utgiver
BI Norwegian Business School

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