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Sharing is caring : examining enablers and barriers for tacit knowledge sharing in virtual teams

Ramberg, Lene Marie; Norum, Cathrine Jahren
Master thesis
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URI
http://hdl.handle.net/11250/2477516
Date
2017
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Abstract
Purpose - The purpose of this paper is to identify enablers and barriers for tacit

knowledge sharing in a virtual team.

Design/methodology/approach - The empirical data were obtained by

conducting in-depth interviews with members of a virtual team in a Norwegian

bank. Half of the participants were located in Norway, while the remaining

participants were located in offices in Europe and the US.

Findings - The results show several enablers and barriers for tacit knowledge

sharing in a virtual team. The identified enablers are attitudes and motivation,

organizational culture and trust, competitive advantage, and available

technological tools. The identified barriers are communication, underused

technological tools, lack of face-to-face meetings, and working with different

countries. Furthermore, we added a new category for circumstantial factors,

including the factor uncertainty.

Research limitations/implications - Future research should focus on further

exploring the category circumstantial factors, in order to examine if it is

applicable beyond the present study and possibly identify other circumstantial

factors. In addition, future research should investigate the findings in different

cases and by using other research methods.

Practical implications - This paper highlights three implications: the importance

of physical meetings, the value of a knowledge sharing culture in the organization,

and the benefits of communicating via video conference instead of phone calls.

Originality/value - This study has found that the scope of previously identified

enablers and barriers for knowledge sharing in related research fields, are also

applicable in the sphere of tacit knowledge sharing in a virtual setting.

Keywords - Tacit knowledge, virtual teamwork, knowledge sharing, enablers,

barriers
Description
Masteroppgave(MSc) in Master of Science in Leadership and Organizational Psychology - Handelshøyskolen BI, 2017
Publisher
BI Norwegian Business School

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