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Exploring Cultural Intelligence’s influence on performance of multicultural teams within a Vietnamese empirical setting.

Le, Thao Mai Thanh; Duong, Thuy Ngoc
Master thesis
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MSc0812016.pdf (2.806Mb)
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http://hdl.handle.net/11250/2445388
Utgivelsesdato
2016
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  • Master of Science [1116]
Sammendrag
RELEVANCE. Increasing globalization at the workplace leads to the frequent

use of multicultural teams. Thus, over the last century, a vast number of

researchers have been looking for ways to enhance team performance in general

and multicultural team’s performance in particular. Despite that, there have been a

substantial number of studies dedicated to investigating of the influences of

cultural diversity and Cultural Intelligence (CQ) on team performance in

multinational corporations (MNCs), focusing on the context of developed

business environment such as the USA and small markets have so far been

ignored. Thus, the scope of this study is limited to the multinational corporations

in the Vietnamese empirical context.

GOAL. The goal of this thesis is to shed light on the impact of cultural diversity

and Cultural Intelligence on performance of multicultural teams (MCTs) in MNCs

in Vietnam. Furthermore, this thesis also investigates the role of CQ as a

moderator of the relationship between cultural diversity and team performance.

RESULTS. The empirical results are in this thesis gathered by use of online

survey, which is a popular methodological trend in qualitative research. The

survey is in English and back-to-back translated in Vietnamese. Some findings

found are in accordance with previous studies. In contrast, some results show

different interesting patterns experienced in practice by respondents in the

Vietnamese setting. Firstly, we tested the relationship between cultural diversity

and team performance. In line with our expectations, we found that cultural

diversity has a negative effect on team performance. However, CQ was found to have no significant moderating effect on this relationship. Moreover, results

indicated that CQ positively impacts MCTs’ performance. And finally, this thesis

also found that nationality, gender and business experience also impact team

performance in the Vietnamese empirical setting

CONTRIBUTION. We hope this study can contribute to the under-researched

area of the relationship between cultural diversity, CQ and team performance in

MNCs in Vietnam. It will be not only a potential support for future researches, but

also an assistance to managers in MNCs to enhance the MCTs’ performance.

Keywords: Cultural Intelligence, cultural diversity, team performance,

multicultural team (MCT), multinational corporation (MNC), Vietnamese setting.
Beskrivelse
Masteroppgave(MSc) in Master of Science in Business, International business - Handelshøyskolen BI, 2016
Utgiver
BI Norwegian Business School

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