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Improving service innovation in Aker Solutions – How clients’ knowledge, management and organisational structure can facilitate service innovation

Hreinsdóttir, Sign! Jóna; Dhali-Lund, Faysal Ahmed
Master thesis
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msc2012.pdf (6.267Mb)
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http://hdl.handle.net/11250/224159
Utgivelsesdato
2014-10-20
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  • Master of Science [1116]
Sammendrag
Services have long been perceived as non-innovative or technologically

backward. It is only recently that innovation in services has attracted greater

interest. However, service innovation is important for organisational competitive

advantage and is of ever greater importance in the economic development through

creating new business opportunities and employment. In our study we look into

how application of service innovation theories can benefit Aker Solutions by

investigating our research topic: “Improving service innovation in Aker Solutions

– How clients’ knowledge, management and organisational structure can facilitate

service innovation.” We test and analyse our proposed model of service

innovation through applying it to Aker Solutions and this results in a revised

model of service innovation. Management support, mass customisation,

knowledge creation and sharing, amongst other, play an important part in this

model, as well as understanding customer needs and involving and interacting

with the customer. Our study shows how important it is for a knowledge intensive

organisation, where knowledge plays a crucial role in generating value, to have a

clear innovation focus and a relevant organisational culture.
Beskrivelse
Masteroppgave (MSc) in Master of Science in Innovation and Entrepreneurship, Handelshøyskolen BI, 2014

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