Blar i Publikasjoner fra CRIStin - BI på forfatter "Togawa, Taku"
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Consumer responses to the use of artificial intelligence in luxury and non-luxury restaurants
Nozawa, Chisato; Togawa, Taku; Velasco, Carlos; Motoki, Kosuke (Journal article; Peer reviewed, 2021)There has been an ever-increasing interest in artificial intelligence (AI) in the hospitality sector. However, it is still unclear how consumers respond to products/services in hospitality industries provided by AI. Building ...