• Business model innovation and value-creation: the triadic way 

      Andreassen, Tor W.; Lervik-Olsen, Line; Snyder, Hannah; Allard, Van Riel; Sweeney, Jill; Yves, Van Vaerenbergh (Journal article; Peer reviewed, 2018)
      Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant ...
    • Defining service innovation: a review and synthesis 

      Witell, Lars; Snyder, Hannah; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per (Journal article; Peer reviewed, 2016)
      Research on service innovation appears in several research disciplines, with important contributions in marketing, management, and operations research. Although the concept is widely used, few research papers have explicitly ...
    • Dynamics of wellbeing co-creation: a psychological ownership perspective 

      Chen, Tom; Dodds, Sarah; Finsterwalder, Jörg; Witell, Lars; Cheung, Lilliemay; Falter, Mareike; Garry, Tony; Snyder, Hannah; McColl-Kennedy, Janet (Journal article; Peer reviewed, 2020)
      People are responsible for their wellbeing, yet whether they take ownership of their own or even others' wellbeing might vary from actor to actor. Such psychological ownership (PO) influences the dynamics of how wellbeing ...
    • Employee wellness on the frontline: an interactional psychology perspective 

      Solnet, David; Subramony, Mahesh; Golubovskaya, Maria; Snyder, Hannah; Gray, Whitney; Liberman, Olga; Verma, Rohit (Journal article; Peer reviewed, 2020)
      Purpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to ...
    • Identifying categories of service innovation: a review and synthesis of the literature 

      Snyder, Hannah; Witell, Lars; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per (Journal article; Peer reviewed, 2016)
      Service innovation acts as society’s engine of renewal and provides the necessary catalyst for the service sector’s economic growth. Despite service innovation’s importance, the concept remains fuzzy and poorly defined. ...
    • Literature review as a research methodology: An overview and guidelines 

      Snyder, Hannah (Journal article; Peer reviewed, 2019)
      Knowledge production within the field of business research is accelerating at a tremendous speed while at the same time remaining fragmented and interdisciplinary. This makes it hard to keep up with state-of-the-art and ...
    • Service Innovation: A New Conceptualization and Path Forward 

      Gustafsson, Anders; Snyder, Hannah; Witell, Lars (Journal article; Peer reviewed, 2020)
      Service innovations challenge existing offerings and business models, shape existing markets, and create new ones. Over the last decade, service research has shown increasing interest in the concept of innovation and should ...
    • The influence of place on health-care customer creativity 

      Snyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2019)
      Purpose When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature, this paper aims to investigate the ...