Browsing BI Open by Author "Snyder, Hannah"
Now showing items 1-10 of 10
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Business model innovation and value-creation: the triadic way
Andreassen, Tor W.; Lervik-Olsen, Line; Snyder, Hannah; Allard, Van Riel; Sweeney, Jill; Yves, Van Vaerenbergh (Journal article; Peer reviewed, 2018)Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant ... -
Business model–dynamic capabilities and open innovation initiatives in research-intensive organisations: A case of Australia's national science agency
Kriz, Alexandra; Tresidder, Julia; Dowd, Anne-Maree; Weerawardena, Jay; Witell, Lars; Snyder, Hannah; de Pallant, Rohan (Peer reviewed; Journal article, 2022)Publicly funded national science agencies create valueas innovation catalysts and through their scientific andresearch missions, they tackle wicked problems. Under-standing how dynamic capabilities and business modelinnovation ... -
Consumer Lying Behavior in Service Encounters
Snyder, Hannah; Witell, Lars; Gustafsson, Anders; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)Whether they know it or not, firms interact with lying consumers on a daily basis. However, surprisingly little is known about consumer lying behavior and its role in service encounters. Based on two empirical studies of ... -
Defining service innovation: a review and synthesis
Witell, Lars; Snyder, Hannah; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per (Journal article; Peer reviewed, 2016)Research on service innovation appears in several research disciplines, with important contributions in marketing, management, and operations research. Although the concept is widely used, few research papers have explicitly ... -
Dynamics of wellbeing co-creation: a psychological ownership perspective
Chen, Tom; Dodds, Sarah; Finsterwalder, Jörg; Witell, Lars; Cheung, Lilliemay; Falter, Mareike; Garry, Tony; Snyder, Hannah; McColl-Kennedy, Janet (Journal article; Peer reviewed, 2020)People are responsible for their wellbeing, yet whether they take ownership of their own or even others' wellbeing might vary from actor to actor. Such psychological ownership (PO) influences the dynamics of how wellbeing ... -
Employee wellness on the frontline: an interactional psychology perspective
Solnet, David; Subramony, Mahesh; Golubovskaya, Maria; Snyder, Hannah; Gray, Whitney; Liberman, Olga; Verma, Rohit (Journal article; Peer reviewed, 2020)Purpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to ... -
Identifying categories of service innovation: a review and synthesis of the literature
Snyder, Hannah; Witell, Lars; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per (Journal article; Peer reviewed, 2016)Service innovation acts as society’s engine of renewal and provides the necessary catalyst for the service sector’s economic growth. Despite service innovation’s importance, the concept remains fuzzy and poorly defined. ... -
Literature review as a research methodology: An overview and guidelines
Snyder, Hannah (Journal article; Peer reviewed, 2019)Knowledge production within the field of business research is accelerating at a tremendous speed while at the same time remaining fragmented and interdisciplinary. This makes it hard to keep up with state-of-the-art and ... -
Service Innovation: A New Conceptualization and Path Forward
Gustafsson, Anders; Snyder, Hannah; Witell, Lars (Journal article; Peer reviewed, 2020)Service innovations challenge existing offerings and business models, shape existing markets, and create new ones. Over the last decade, service research has shown increasing interest in the concept of innovation and should ... -
The influence of place on health-care customer creativity
Snyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2019)Purpose When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature, this paper aims to investigate the ...