Browsing Handelshøyskolen BI by Subject "Emotion"

Now showing items 1-2 of 2

    • EMOTIONAL AROUSAL IN CUSTOMER EXPERIENCE: A DYNAMIC VIEW 

      Caruelle, Delphine Sylvie Sophie; Shams, Poja; Gustafsson, Anders; Lervik-Olsen, Line (Journal article; Peer reviewed, 2023)
      Customer emotion in services has been extensively studied, but prior research has overlooked the dynamics of emotion over time. Our research addresses this gap by studying how emotional arousal varies throughout a service ...

    • On Operations Research, Ethics and Value Conflicts 

      Wenstøp, Fred; Koppang, Haavard (Journal article, 2009)
      The paper addresses the question of how Operations Research ought to handle decision problems that involve value conflicts. First, we note that early OR was essentially value free with a mechanistic systems perspective, ...