Now showing items 1007-1026 of 6096

    • Customer defection due to service elimination and post-elimination customer behavior: An empirical investigation in telecommunications 

      Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina; Warlop, Luk (Journal article; Peer reviewed, 2021)
      Service industries require rapid innovations in their service portfolios to gain and maintain competitive advantages. Service elimination is a potential tool for portfolio renewal, though it might threaten increased defection ...
    • Customer Deviance: A Framework, Prevention Strategies, and Opportunities for Future Research 

      Fombelle, Paul; Voorhees, Clay; Jenkins, Mason; Sidaoui, Karim; Benoit, Sabine; Gruber, Thorsten; Gustafsson, Anders; Abosag, Ibrahim (Journal article; Peer reviewed, 2020)
      The phrase the “customer is always right” assumes that customers provide universal benefits for firms. However, in recent years, customer deviance is on the rise and the academic literature has provided little insight into ...
    • Customer orientation and innovativeness in a customer satisfaction framework : A study within the Norwegian airline industry 

      Risheim, Isabel Nøstvik; Moberg, Ina Karoline Tørrissen (Master thesis, 2017)
      Obtaining satisfied and loyal customers is essential for the success of any business, and therefore it is crucial to continually develop a greater understanding of what drives customer satisfaction and loyalty. Subsequently, ...
    • A customer-centric five actor model for sustainability and service innovation 

      van Riel, Allard C. R.; Andreassen, Tor W.; Lervik-Olsen, Line; Zhang, Lu; Mithas, Sunil; Heinonen, Kristina (Peer reviewed; Journal article, 2021)
      Service industries are increasingly unsustainable. Considering consumers as change agents, we show how service innovation may contribute to a service ecosystem that helps achieve emerging sustainability goals. To achieve ...
    • Cyber Risk Perception in the Maritime Domain: A Systematic Literature Review 

      Larsen, Marie Haugli; Lund, Mass Soldal (Journal article; Peer reviewed, 2021)
      This paper aims to present an approach to investigate cyber risk perception with use of recognized psychological models, and to give an overview of state-of-the-art research within the field of cyber risk perception in ...
    • Daily autonomy and job performance: Does person-organization fit act as a key resource? 

      Sørlie, Henrik; Hetland, Jørn; Bakker, Arnold B.; Espevik, Roar; Olsen, Olav Kjellevold (Peer reviewed; Journal article, 2022)
      In the present study, we integrate Person-Organization (P-O) fit and Job Demands-Resources theories to argue that P-O fit (i.e., value congruence between person and organization) is a key resource that facilitates the ...
    • Daily interpersonal conflicts and daily exposure to bullying behaviors at work: The moderating roles of trait anger and trait anxiety 

      Zahlquist, Lena Aadnevik; Hetland, Jørn; Einarsen, Ståle Valvatne; Bakker, Arnold B.; Hoprekstad, Øystein Løvik; Espevik, Roar; Olsen, Olav Kjellevold (Peer reviewed; Journal article, 2022)
      Building on the three-way model of workplace bullying and its underlying theories, this study investigates the role of trait anger and trait anxiety in the link between daily interpersonal conflicts and daily exposure to ...
    • Daily naturals 

      Bekkum, Marie (Bachelor thesis, 2018)
    • Daily naturals 

      Vathne, Anna (Bachelor thesis, 2018)
    • Daily naturals 

      Nessler, Katrine Z. (Bachelor thesis, 2018)
      Based on the conducted situation analysis, three main issues have been identified for Daily Naturals to focus on. 1. The challenges of entering the haircare market in Australia without economies of scale. 2. Due to no ...
    • Daily naturals 

      Gundersen, Camilla H. (Bachelor thesis, 2018)
    • Daily naturals 

      Kvannes, Nanna (Bachelor thesis, 2018)
      The three main issues that came out of the situation analysis were the false truth of Daily Naturals’ patent, the threat of competitors with economies of scale, and Daily Naturals lack of marketing efforts. The reason why ...
    • Daily naturals 

      Figenschau, Heidi S. (Bachelor thesis, 2018)
    • Daily naturals 

      Simonsen, Mario (Bachelor thesis, 2018)
      an increasing social movement towards vegan and sustainable products. However, the internal and external analysis also revealed three strategic issues that Daily Naturals are facing. The issues have been renamed to better ...
    • Daily naturals 

      Ekeland, Marius R. (Bachelor thesis, 2018)
    • Daily naturals 

      Eriksrød, Kristine Røse (Bachelor thesis, 2018)
      The Australian, family owned hair care company Dresslier, with one of its product lines Daily Naturals, is aiming to take its already successful business to the next level. This marketing report builds on the results from ...
    • Daily sleep quality and naval work performance: the role of leadership 

      Nordmo, Morten; Olsen, Olav Kjellevold; Hetland, Jørn; Espevik, Roar; bakker, arnold bastiaan; Pallesen, Ståle (Peer reviewed; Journal article, 2019)
      Background: Poor sleep is a growing concern in naval settings. Previous research has demonstrated that both civilian and military naval work strains sleep quality as well as a negative relationship between sleep quality ...
    • Daily transformational leadership: A source of inspiration for follower performance? 

      Bakker, Arnold B.; Hetland, Jørn; Olsen, Olav Kjellevold; Espevik, Roar (Peer reviewed; Journal article, 2022)
      This study uses the full-range leadership model to argue that on days when leaders engage in transformational leadership behaviors, they identify follower strengths and stimulate followers to show personal initiative. We ...
    • Daily work pressure and exposure to bullying-related negative acts: The role of daily transformational and laissez-faire leadership 

      Ågotnes, Kari Wik; Skogstad, Anders; Hetland, Jørn; Olsen, Olav Kjellevold; Espevik, Roar; Bakker, Arnold B.; Einarsen, Ståle (Journal article; Peer reviewed, 2020)
      The present study integrates the work environment hypothesis and the effort-reward imbalance model to argue that work-related antecedents of workplace bullying are moderated by the day-to-day leadership practices of one’s ...
    • Dale of Norway 

      Isager, Clementine Hole; Sjetne, Kristoffer; Sjödin, Rebecca Victoria Fatima; Vorkinn, Henrik (Bachelor thesis, 2013-08-21)
      Peter Jebsen founded Dale of Norway in a small village outside Bergen, Norway in 1879. Dale produces fine outdoor clothing made of Norwegian wool and Merino wool from Australia and New Zealand. Dale exports to 22 countries, ...