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dc.contributor.authorHorne, George
dc.contributor.authorFurnham, Adrian
dc.date.accessioned2024-01-02T13:13:09Z
dc.date.available2024-01-02T13:13:09Z
dc.date.created2023-05-08T15:00:48Z
dc.date.issued2023
dc.identifier.citationInternational Journal of Environmental Research and Public Health (IJERPH). 2023, 20 (5), .
dc.identifier.issn1661-7827
dc.identifier.urihttps://hdl.handle.net/11250/3109362
dc.description.abstractAbstract The COVID-19 pandemic increased global anxiety, and many people shopped less frequently. This study quantifies customer preferences in where to shop while following social distancing regulations, specifically focusing on customers’ anxiety. Collecting data online from 450 UK participants, we measured trait anxiety, COVID-19 anxiety, queue awareness, and queue safety preferences. Confirmatory factor analyses were used to develop novel queue awareness and queue safety preference variables from new items. Path analyses tested the hypothesised relationships between them. Queue awareness and COVID-19 anxiety were positive predictors of queue safety preference, with queue awareness partially mediating the effect of COVID-19 anxiety. These results suggest that customers’ preferences for shopping at one business and not another may depend on safe queueing and waiting conditions, especially in those more anxious about COVID-19 transmission. Interventions that target highly aware customers are suggested. Limitations are acknowledged and areas for future development are outlined.
dc.language.isoeng
dc.titleSocial Distancing and Shopping Behaviour: The Role of Anxiety, Attention, and Awareness on Safety Preferences while Queuing during the COVID-19 Pandemic
dc.title.alternativeSocial Distancing and Shopping Behaviour: The Role of Anxiety, Attention, and Awareness on Safety Preferences while Queuing during the COVID-19 Pandemic
dc.typePeer reviewed
dc.typeJournal article
dc.description.versionpublishedVersion
dc.source.pagenumber18
dc.source.volume20
dc.source.journalInternational Journal of Environmental Research and Public Health (IJERPH)
dc.source.issue5
dc.identifier.doi10.3390/ijerph20054589
dc.identifier.cristin2146217
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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