Working Smarter and Greener in the age of Digitalization: The Corporate Knowledge Work Design in the Future
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Original versionProceedings of the 21th.European conference on knowledge management. 2020, ECKM 2020 378-385. 10.34190/EKM.20.088
This paper investigates what forms the knowledge work design in the future on a corporate level. The future is 2030. The methodology includes 20 in-depth interviews with researchers working with these issues in the Swedish telecommunication company Telia and the Norwegian telecommunication company Telenor. These are both companies making their living of understanding the future of work both on a corporate level. We did the interviews in April 2019 and during the Coronavirus in April 2020. The findings: 1. Artificial Intelligence (AI) and robotics will be an incremental revolution introduced step by step. 2. The Coronavirus has reorganized work as online work at home, and a more significant part of the online work will organize as online digital work at home and virtual teamwork. 3. Video conferences have come to stay, giving less business traveling. 4. Greener national supply-chains will partly replace the global supply chains. 5. The workforce will be more disciplined and loyal, have better competence (knowledge, skills, and attitudes), and more women as middle managers and top managers. 6. The incentive system will be based more upon an internal corporate pipeline. 7. The corporations will take a more energetic responsibility for greener solutions and the climate. 8. The households will be using more reused goods, traveling less, and have a greener living focus. The difference between April 2019 to April 2020 is that online homework is the actual work situation in March- April 2020, and the interviewed believe that 50% of the work will be done online outside the workplace. The corona crisis changed the way we are working for the future. Digital online work done outside the workplace increases productivity and gives greater flexibility, better motivation, better learning, and better meaning for the employees. The age of digitalization is on the road.