Blar i Publikasjoner fra CRIStin - BI på tidsskrift "Journal of Consumer Psychology"
Viser treff 1-2 av 2
-
The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection
(Journal article; Peer reviewed, 2022)This research investigates consumers’ perceptions and evaluations of robot service agents compared with human service agents when service requests are rejected. Six studies were conducted. The results show that when consumers ... -
Trying too hard or not hard enough: How effort shapes status
(Journal article; Peer reviewed, 2023)Is trying to earn status effective or self-defeating? We show that whether effort increases or decreases admiration and respect (i.e., status) depends on how the person is trying to earn status. Groups evaluate people along ...