Browsing BI Open by Author "Subramony, Mahesh"

Now showing items 1-3 of 3

    • Employee wellness on the frontline: an interactional psychology perspective 

      Solnet, David; Subramony, Mahesh; Golubovskaya, Maria; Snyder, Hannah; Gray, Whitney; Liberman, Olga; Verma, Rohit (Journal article; Peer reviewed, 2020)
      Purpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to ...

    • Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach 

      Ostrom, Amy; Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)
      Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of ...

    • Service Research Priorities: Designing Sustainable Service Ecosystems 

      Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Ostrom, Amy; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet (Journal article; Peer reviewed, 2021)
      This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a ...