Browsing BI Open by Author "Ulvnes, Arne M."
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If the supplier’s human capital walks away, where would the customer go?
Biong, Harald; Ulvnes, Arne M. (Journal article; Peer reviewed, 2011)Purpose: Professional service firms’ clients often develop stronger attachments to their key contact employee than to the service firm. Since professionals are highly mobile, buyers of professional business services ...