Browsing BI Open by Author "Bowen, David"
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Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications
Gustafsson, Anders; Caruelle, Delphine Sylvie Sophie; Bowen, David (Peer reviewed; Journal article, 2024)The purpose of this paper is to provide an overview of what (service) experience is and examine it using three distinct perspectives: customer experience (CX), employee experience (EX), and human experience (HX).