• Developing a Typology of Misbehaving Customers: An Observational Study of Airport Travelers 

      Wold, Thea Christine; Nielsen, Julie Broholm (Master thesis, 2019)
      The customer is King, or at least that is what we are told. But some Kings choose to misbehave and take advantage over service recoveries, service providers, and organizations. Customer misbehavior can be found as a broad ...
    • Jotun 

      Nielsen, Julie Broholm; Arntsen, Rebecca Emelie; Wold, Thea Christine (Bachelor thesis, 2016-09-26)
      Objective: • In this thesis we have analysed the opportunity for Jotun to sell paint online. Also, if they should open up their own distribution channel, have cooperation with another brand, or sell their products on a ...