• Collective Action and Provider Classification in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2018)
      Conditions in the sharing economy are often favourably designed for consumers and platforms but entail new challenges for the labour side, such as substandard social-security and rigid forms of algorithmic management. Since ...
    • Consumer segmentation within the sharing economy: The case of Airbnb 

      Lutz, Christoph; Newlands, Gemma Elisabeth Marjorie (Journal article; Peer reviewed, 2018)
      The sharing economy is a global phenomenon with rapid growth potential. While research has begun to explore segmentation between users and non-users, only limited research has looked at consumer segmentation within sharing ...
    • Privacy and smart speakers: A multi-dimensional approach 

      Lutz, Christoph; Newlands, Gemma Elisabeth Marjorie (Journal article; Peer reviewed, 2021)
      Over the last few years, smart speakers such as Amazon Echo and Google Home have become increasingly present within British households. Yet, privacy remains a prominent concern in the public discourse about smart speakers, ...
    • Recommendations for the Sharing Economy: (Re-)Balancing Power 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Research report, 2018)
      This report, ‘Recommendations for the Sharing Economy: (Re-)Balancing Power’, forms one element of a European Union Horizon 2020 Research Project on the sharing economy: Ps2Share ‘Participation, Privacy, and Power in the ...
    • Sharing by Proxy: Invisible Users in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Hoffmann, Christian Pieter (Journal article; Peer reviewed, 2018)
      With the future of work increasingly data-driven, platforms automate decisions based on the collection of vast quantities of user data. However, non-users constitute a challenge as they provide little to no data for either ...
    • The Conditioning Function of Rating Mechanisms for Consumers in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2019)
      Purpose The purpose of this paper is to explore how rating mechanisms encourage emotional labor norms among sharing economy consumers. Design/methodology/approach This study follows a mixed-methods research design. ...
    • Trading on the Unknown: Scenarios for the Future Value of Data 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2019)
      In this article, we explore the practices of extensive data collection among sharing economy platforms, highlighting how the unknown future value of big data creates an ethical problem for a fair exchange relationship ...