• Collective Action and Provider Classification in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2018)
      Conditions in the sharing economy are often favourably designed for consumers and platforms but entail new challenges for the labour side, such as substandard social-security and rigid forms of algorithmic management. Since ...
    • Consumer segmentation within the sharing economy: The case of Airbnb 

      Lutz, Christoph; Newlands, Gemma Elisabeth Marjorie (Journal article; Peer reviewed, 2018)
      The sharing economy is a global phenomenon with rapid growth potential. While research has begun to explore segmentation between users and non-users, only limited research has looked at consumer segmentation within sharing ...
    • Recommendations for the Sharing Economy: (Re-)Balancing Power 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Research report, 2018)
      This report, ‘Recommendations for the Sharing Economy: (Re-)Balancing Power’, forms one element of a European Union Horizon 2020 Research Project on the sharing economy: Ps2Share ‘Participation, Privacy, and Power in the ...
    • Sharing by Proxy: Invisible Users in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Hoffmann, Christian Pieter (Journal article; Peer reviewed, 2018)
      With the future of work increasingly data-driven, platforms automate decisions based on the collection of vast quantities of user data. However, non-users constitute a challenge as they provide little to no data for either ...
    • The Conditioning Function of Rating Mechanisms for Consumers in the Sharing Economy 

      Newlands, Gemma Elisabeth Marjorie; Lutz, Christoph; Fieseler, Christian (Journal article; Peer reviewed, 2019)
      Purpose The purpose of this paper is to explore how rating mechanisms encourage emotional labor norms among sharing economy consumers. Design/methodology/approach This study follows a mixed-methods research design. ...