Browsing BI Open by Author "Mol, Michael J."
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Outsourcing in Africa: How do the interactions between providers, multinationals, and the state lead to the evolution of the BPO industry?
Larsen, Marcus Møller; Mkalama, Ben; Mol, Michael J. (Journal article; Peer reviewed, 2023)We explore the evolution of Africa’s business process outsourcing (BPO) industry. In so doing, we seek to derive policy and managerial implications on how African suppliers can grow and become more attractive to foreign ...