Browsing BI Open by Author "McColl-Kennedy, Janet, R."

Now showing items 1-3 of 3

    • Consumer Lying Behavior in Service Encounters 

      Snyder, Hannah; Witell, Lars; Gustafsson, Anders; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)
      Whether they know it or not, firms interact with lying consumers on a daily basis. However, surprisingly little is known about consumer lying behavior and its role in service encounters. Based on two empirical studies of ...

    • Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach 

      Ostrom, Amy; Field, Joy; Fotheringham, Darima; Subramony, Mahesh; Gustafsson, Anders; Lemon, Kathrine; Huang, Ming-Hui; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2021)
      Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of ...

    • The influence of place on health-care customer creativity 

      Snyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet, R. (Journal article; Peer reviewed, 2019)
      Purpose When using a service, customers often develop their own solutions by integrating resources to solve problems and co-create value. Drawing on innovation and creativity literature, this paper aims to investigate the ...