Browsing BI Open by Journals "Journal of Business Research"
Now showing items 1-20 of 37
-
A contingency theory of entrepreneurial debt governance
(Journal article; Peer reviewed, 2017)Access to debt can be crucial for entrepreneurs who need capital. Embedding economic ties within a social relationship with the debt provider can ensure capital availability and attenuate opportunism. However, such a ... -
Advocacy bias in the green marketing literature: Where seldom is heard a discouraging word
(Peer reviewed; Journal article, 2022)Advocacy bias is characterized by a preponderance of published articles that support an academic discipline’s favored causes and paradigms, and by the consequent relative absence of bias countering skeptical/falsifying ... -
Augmented self - The effects of virtual face augmentation on consumers' self-concept
(Peer reviewed; Journal article, 2021)Augmented reality mirrors are popular marketing tools that allow virtual try-on of products, such as makeup. We study how such sensory experiences affect consumer perception of the self, specifically the gap between actual ... -
Competitive advantage through service differentiation by manufacturing companies
(Journal article; Peer reviewed, 2011)This paper examines the relationship among the complexity of customer needs, customer centricity, innovativeness, service differentiation, and business performance within the context of companies that have made a service ... -
Consumer Lying Behavior in Service Encounters
(Journal article; Peer reviewed, 2021)Whether they know it or not, firms interact with lying consumers on a daily basis. However, surprisingly little is known about consumer lying behavior and its role in service encounters. Based on two empirical studies of ... -
Consumer segmentation within the sharing economy: The case of Airbnb
(Journal article; Peer reviewed, 2018)The sharing economy is a global phenomenon with rapid growth potential. While research has begun to explore segmentation between users and non-users, only limited research has looked at consumer segmentation within sharing ... -
Customer Deviance: A Framework, Prevention Strategies, and Opportunities for Future Research
(Journal article; Peer reviewed, 2020)The phrase the “customer is always right” assumes that customers provide universal benefits for firms. However, in recent years, customer deviance is on the rise and the academic literature has provided little insight into ... -
A customer-centric five actor model for sustainability and service innovation
(Peer reviewed; Journal article, 2021)Service industries are increasingly unsustainable. Considering consumers as change agents, we show how service innovation may contribute to a service ecosystem that helps achieve emerging sustainability goals. To achieve ... -
Defining service innovation: a review and synthesis
(Journal article; Peer reviewed, 2016)Research on service innovation appears in several research disciplines, with important contributions in marketing, management, and operations research. Although the concept is widely used, few research papers have explicitly ... -
Digital services and competitive advantage: Strengthening the links between RBV, KBV, and innovation
(Peer reviewed; Journal article, 2022)Research into the Resource-Based View (RBV) and Knowledge-Based View (KBV) of firms has evolved over the last 30 years from being focused on the control of physical resources, through knowledge-based digital resources, to ... -
The Drucker intangibles measurement system: An academic perspective
(Peer reviewed; Journal article, 2022)There is widespread agreement in the literature that intangible assets, particularly those of a relational nature, are key determinants of firm performance. Scholars also acknowledge that stakeholder relationships and ... -
Effects of COVID-19 on Business and Research
(Journal article; Peer reviewed, 2020)The COVID-19 outbreak is a sharp reminder that pandemics, like other rarely occurring catastrophes, have happened in the past and will continue to happen in the future. Even if we cannot prevent dangerous viruses from ... -
EMOTIONAL AROUSAL IN CUSTOMER EXPERIENCE: A DYNAMIC VIEW
(Journal article; Peer reviewed, 2023)Customer emotion in services has been extensively studied, but prior research has overlooked the dynamics of emotion over time. Our research addresses this gap by studying how emotional arousal varies throughout a service ... -
Entrepreneurial identity and response strategies in the informal economy
(Journal article; Peer reviewed, 2023)While entrepreneurs generally confront many challenges in running their businesses, those in the informal economy must do so in a state of constant environmental change outside the boundaries and support of formal institutions. ... -
Facilitating integration and maintaining autonomy: The role of managerial action and interaction in post-acquisition capability transfer
(Journal article; Peer reviewed, 2019)Through acquisitions, firms can access resources and capabilities they cannot develop on their own. Post-acquisition, a key managerial challenge is balancing the need for integration, to transfer capabilities, with the ... -
Facilitating integration and maintaining autonomy: The role of managerial action and interaction in post-acquisition capability transfer
(Journal article; Peer reviewed, 2020)Through acquisitions, firms can access resources and capabilities they cannot develop on their own. Post-acquisition, a key managerial challenge is balancing the need for integration, to transfer capabilities, with the ... -
The great game of business: Advancing knowledge on gamification in business contexts
(Journal article; Peer reviewed, 2020)Gamification is a rather significant trend in recent years. It builds on the emotional and involving qualities of gaming but may not entail a full-fledged game. Gamification exists in a large number of industries; retail, ... -
Heuristics and resource depletion: eye-tracking customers’ in situ gaze behavior in the field
(Journal article; Peer reviewed, 2015)When we visit a retail outlet, we go there to complete some type of shopping goal. These goals may be very specific and precisely planned prior to entering the store, or more abstract, and something we think of on the spur ... -
How do corporate social responsibility (CSR) and innovativeness increase financial gains? A customer perspective analysis
(Journal article; Peer reviewed, 2021)Previous research on corporate social responsibility (CSR) and firm innovativeness and their impact on financial performance has focused on firms’ actions (i.e., what firms do). However, how customers perceive these firm ... -
Identifying categories of service innovation: a review and synthesis of the literature
(Journal article; Peer reviewed, 2016)Service innovation acts as society’s engine of renewal and provides the necessary catalyst for the service sector’s economic growth. Despite service innovation’s importance, the concept remains fuzzy and poorly defined. ...